Shipping policy

 

1. Processing Time:

  • Orders are typically processed and shipped within [1-25] business days of the order placement dependent on the product you have ordered.
  • Processing times may vary during peak seasons and holidays.

2. Shipping Methods:

  • We offer the following shipping methods to most countries
  • The shipping method you select during checkout will determine your delivery time and cost.
  • Shipping is facilitated from either our HQ in Alberta Canada or Shapeways fulfillment center in Newyork USA depending on which product you have ordered.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected.
  • Shipping costs will be displayed at checkout before you finalize your purchase.

4. Delivery Time:

  • Delivery times vary depending on your shipping method and location.
  • We provide estimated delivery times, but please note that unexpected delays due to external factors (e.g., weather conditions, customs, or carrier issues) can occur.
  • Please refer to your order confirmation for a more accurate estimate of when your order will arrive.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can use this tracking number to monitor the status and location of your package.

6. International Shipping:

  • We offer international shipping to select countries. Please check if we ship to your location during the checkout process.
  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

7. Missing or Damaged Items:

  • If you receive a damaged or incorrect item, please contact our customer support team within [X] days of delivery.
  • We will provide instructions on how to return or replace the item at no additional cost to you.

8. Shipping Restrictions:

  • Certain products may have restrictions on shipping to specific locations or may require additional documentation. Please check product descriptions for any specific restrictions.

9. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.